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Visit site: http://www.osticket.com/ 
osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it's completely free.
osTicket Basic features: - Supports aliases with perl gateway
- Supports pop3 login with optional crontab.
- Uses Perl gateway, PHP backend, and MySQL database
- Handles unlimited emails
- Admin/Supporter/User panels
- Email Intervals to prevent auto-responder loops
- Max Allowed to limit maximum tickets user can have opened
- Filters to remove messages in replies
- Accept attachments and limit size
OSTicket Administration Features: - Completely delete tickets from database
- Create categories (departments)
- Create Representatives (Supporters)
- Define groups
- Edit or disable response messages
- Email alerts compatible for pager and etc.
- and much more...
OSTicket Supporter Features - View only tickets in departments you have access to
- Can not delete tickets
OSTicket User Features - Login with email and any ticket # assigned to you
- View all tickets sent from that email
- and much more...
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